A: Microstorage is a convenient and flexible storage solution. We sell, ship, pick-up and deliver storage bins to your home, allowing you to pack your belongings at your convenience. Once you're ready, a SYB professional will pick-up your bins at your scheduled pick-up time and deliver them to our secure facility for storage. When you need your bins back, simply cancel your storage subscription, schedule a delivery and we will return your bins to you.

A: We bring the storage to you! Our bin storage service eliminates the need to rent a truck or make multiple trips to a storage unit. You can pack and load your belongings at your leisure, and we handle the transportation and secure storage of your bins at our facility. It's a more convenient, efficient, and stress-free storage option.

A: We accommodate most household belongings, from clothing, kitchenware, books, linens, toiletries, and more. However, hazardous materials, perishables, and illegal items are strictly prohibited for safety and legal reasons. Please refer to the list of Prohibited Items under the Packing FAQ section for more information. If you are unsure if an item can be stored with us, please contact us at info@storeyourbins.com.

A: Microstorage offers unparalleled convenience and flexibility. With Store Your Bins, you don't need to rent a truck or make multiple trips to a storage unit. Secure storage bins are delivered right to your door, and you can pack your belongings at your leisure. This saves you time, effort, and the hassle of transporting your items to a remote storage facility. Additionally, our mobile storage solution is ideal if you're not sure how much space you need. You can select as many bins as you require. Our bins are also perfect for temporary storage during renovations or transitions, as they can be stored securely in our facility for as little as one week or for as long as you need.

A: The safety and security of our customers and staff are paramount, so we maintain a list of prohibited items that cannot be stored in our bins. This includes hazardous materials, such as flammable liquids, toxic substances, and pressurized containers. Perishable items, such as food, plants, and any living creatures, are also prohibited. Illegal or stolen goods, firearms, and explosives are strictly forbidden. Additionally, valuable items like jewelry, artwork, or cash should not be stored in our bins, as they require specialized storage conditions and insurance coverage. Please refer to our detailed Prohibited Items list under the Packing FAQ for a comprehensive understanding of what cannot be stored with Store Your Bins.

A: Store Your Bins services most of the Greater Toronto Area within a 30km radius of Midtown Toronto. Upon checkout, you will be prompted to enter your postal code and confirm your location is within our service area. Our delivery and pickup services are available within this designated service area, ensuring convenient and timely access to our mobile storage solutions. If you're unsure whether your location falls within our service area, please don't hesitate to contact us, and we'll be happy to assist in determining eligibility.

A: You may return your unused, undamaged bins within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not the result of a Store Your Bins error, you will be charged a $30 flat rate return shipping fee. You should expect to receive your refund within four weeks of giving your unused bins to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return your bins, please contact us via the Support chat or e-mail us at info@storeyourbins.com.

At the end of your storage term, provided your bins are in good condition (no visible damage, dents, scratches, or missing pieces), Store Your Bins will buy back your bins for a full refund. You can submit a buyback refund request to us via our Contact form on our website and when approved, we will pick up your buyback bins within 14 days of approval. Please allow up to 4 weeks for your refund to process.

A: Store Your Bins is a cost-effective and convenient storage solution that is more affordable than traditional self-storage. Our storage rates start at $5 per week, per bin. We also charge a $50 service fee for pick-ups and deliveries. Additional charges may incur if you choose to purchase a protection plan for your goods, or if your location is outside of our service area.

A: We accept most major debit and credit cards, including Visa, MasterCard, and American Express. We also accept Apple Pay, G Pay, and Interac. You can securely provide your payment information during the booking process or through your online account.

A: Our pricing is transparent, and we strive to keep additional fees to a minimum. However, certain situations may incur extra charges, such as last-minute scheduling changes, extended access times, cancellation fees, re-stocking fees, and deliveries outside of our service area. These fees will always be communicated to you in advance.

A: We take the security of your credit card information extremely seriously and have implemented robust measures to protect your sensitive data. All credit card transactions are processed through a secure, encrypted connection, ensuring that your card details are transmitted safely. We do not store your full credit card information on our servers, and we comply with industry-leading security standards to prevent unauthorized access or misuse of your financial data.

A: You can update your payment method at any time by logging into your online account with us. Simply navigate to the "Payment Methods" section and follow the prompts to add, remove, or edit your preferred payment details. You may also contact our customer support team, who can guide you through the process and ensure your payment information is securely updated.

A: The storage of your bins is a subscription charged on a weekly basis at the beginning of each week. When you no longer require storage and want your bins back, simply log into your customer account and cancel the subscription. You will also be prompted to schedule the delivery of your bins back to you.

A: Upon checkout, you will be prompted to select a pick-up date and time for your packed bins. To allow time for you to receive your empty bins and pack them, the pick-up date is restricted to a minimum of 3 days after the date of purchase. On the day of your pick-up, you will receive a reminder notification via email and will be notified when we have arrived to pick up your bins. When you need your bins back, simply log into your customer account and cancel your storage subscription. You will then be prompted to schedule the return delivery of your bins.

A: We understand that plans can change. You can modify or cancel your appointment by contacting us as soon as possible through our Live Support chat, or by using our Contact form. Please note that last-minute changes or cancellations may incur additional fees.

A: We require you schedule your pickup at least 48 hours in advance to ensure availability and allow us to plan our routes efficiently. However, we understand that sometimes plans change unexpectedly, so we will do our best to accommodate last-minute requests whenever possible. It's always best to provide as much advance notice as you can to secure your preferred pickup time slot.

A: Similarly, we ask that you schedule your delivery at least 48 hours in advance to guarantee availability and enable us to optimize our delivery routes. This lead time helps us ensure that we can deliver your storage bin(s) promptly and efficiently. If you require a delivery on short notice, please contact us, and we will make every effort to accommodate your request, subject to availability.

A: The following items are strictly prohibited from being packed inside your bins, for safety and legal reasons: hazardous materials (such as flammable liquids, toxic substances, chemicals, and pressurized containers), perishable items (like food and plants), living or dead animals, illegal or stolen good (firearms, explosives, and other dangerous items), valuable and delicate items (jewelry, artwork, fragile antiques, currency), strong smelling or wet/damp items (as they can cause mildew/mold). While Store Your Bins will not open your bins under normal circumstances, we reserve the right to open your bin if we have reason to believe there are prohibited items inside. In this rare case, you will be notified and your bin will be returned to you immediately.

A: Fragile items require special care and attention when packing. We recommend wrapping fragile items individually in bubble wrap or packing paper and labeling the box as "Fragile." Use extra padding at the bottom and top of the box for added protection, and avoid overpacking or placing heavy items on top of fragile ones. Always handle boxes containing fragile items with care and store them in a secure area of the bin to prevent shifting during transport.

A: Yes, each storage bin has a maximum weight capacity, which is specified in the bin's description. It's important not to exceed this weight limit for safety reasons and to ensure the bin can be safely transported and handled. Distribute weight evenly across the bin, and avoid packing extremely heavy items in a single bin. If you have heavy items, we can provide guidance on proper packing techniques and offer larger bins to accommodate your needs.

A: Your storage bins will include secure ties as well as tamper-proof tape that ensures the security of your bins. This ensures that only you or your authorized representatives have access to the contents of your bin. While our policy states that we will not open your bins under most circumstances, we reserve the right to open your bin if we have reason to believe there are prohibited items inside. In this rare case you will be notified.

A: Ordering a bin is simple! Simply click the “BOOK NOW” link on our website to get started. Select your number of bins, follow the prompts and you are good to go.

A: For security and logistical reasons, we ask that you use the storage bins provided by Store Your Bins. Our bins are specifically designed for secure and efficient storage and transportation, ensuring the safety of your belongings. Using our standardized bins also helps us optimize space in our storage facility and during transportation.

A: Once your pickup is scheduled, you will receive a confirmation email with the expected pickup time. On the day of the pickup, you will receive notifications via email that will notify you that your pick-up is on the way. Your driver will call you when they have arrived.

A: Before the pickup, please ensure that your stored items are securely packed, locked, and that you have removed or disposed of any prohibited items. If you need to add more items to your bin, please do so before the scheduled pickup time. Our drivers will handle the loading and transportation of your bin, but we ask that you or your authorized representative be present during the pickup process.

A: Scheduling a delivery is easy and can be done by cancelling your storage subscription or by contacting our customer support team. Once you cancel your subscription, you will be promoted to schedule your delivery. We ask that you provide at least 48 hours' notice to ensure availability and efficient routing.

A: Yes, we can arrange to have your stored items shipped to a different location upon request. Please provide us with the new shipping address, and we will provide you with a quote for the shipping charges. Additional fees and conditions may apply, depending on the destination and the number of bins being shipped.

A: We take the security of your items very seriously. Our storage bins are made of sturdy, tamper-proof materials, and our storage facility is monitored and secured to protect against unauthorized access. Additionally, only authorized personnel have access to the facility, and your bins are safely locked and stored to prevent unauthorized handling.

A: The safety of our customers and staff is a top priority. Our storage bins are designed with safety features, including smooth interior walls and rounded corners to prevent injuries. We also provide safety guidelines and packing tips to ensure proper handling and storage of your belongings.

A: Store Your Bins maintains general liability insurance for our operations. However, this insurance does not cover the contents of your storage bin. We recommend that you purchase a separate protection plan for your stored items to ensure they are protected.

A: Your storage bins will be securely stored in our state-of-the-art storage facility. Our facility is monitored 24/7 and secured to prevent unauthorized access, and only authorized personnel have access to the premises. The location of our storage facility is not disclosed for the safety of all customer’s items.

A: The security of our facilities is a top priority. Our storage facility is equipped with advanced security measures, including 24/7 surveillance, motion sensors, and alarm systems. Access to the facility is restricted to authorized personnel only, and all entries and exits are carefully monitored and recorded. We also conduct regular security audits and maintenance to ensure that our security measures remain effective and up-to-date.

A: Yes, our storage facilities are climate controlled to maintain a stable temperature and humidity level. This helps protect your belongings from extreme temperature fluctuations and potential damage caused by heat, cold, or moisture. Our climate-controlled environment is especially beneficial for storing sensitive items, such as electronics, wooden furniture, and delicate fabrics, ensuring they remain in optimal condition during their stay with us.

A: In the unfortunate event that your items are lost or damaged, please contact us immediately to file a claim. We will work with you to assess the situation and determine the appropriate next steps. If you have purchased additional insurance coverage, the claim process will be facilitated through our trusted partners, and they will guide you through the necessary steps for reimbursement or compensation.

A: Our friendly customer support team is here to assist you. You can reach us via our Live Support chat, phone, email, or our contact form and we will respond to your inquiry as soon as possible. Our contact information is provided on our website.

A: We are committed to your satisfaction and will work diligently to resolve any issues or concerns. Please contact us right away if you have any problems with your storage bin, delivery, access, or any other aspect of our services.

A: We value your feedback and are always looking for ways to improve our services. You can share your thoughts by contacting us directly or through the contact form on our website. Your input helps us enhance the Store Your Bins experience for all our customers.

A: Yes, we occasionally offer special discounts and promotions. Please check our website or follow us on social media to stay updated on the latest offers. You can also subscribe to our newsletter to receive exclusive promotions and updates directly in your inbox.

A: You can stay connected by subscribing to our newsletter, following us on social media, or checking our website for the latest announcements and updates. We also provide important updates and notifications through email if you have an account with us.

A: Getting started is easy! Simply choose your preferred storage plan, schedule a delivery appointment, and we'll take care of the rest. Our team will deliver your storage bin right to your door, and you can begin packing and loading your belongings at your convenience. Thank you for choosing Store Your Bins! We hope these FAQs have provided helpful insights into our services. If you have any further questions, please don't hesitate to reach out to our customer support team. We're always happy to assist!