Accessibility Policy

Our Commitment to Accessibility

At Store Your Bins, we are dedicated to fostering an inclusive and accessible environment for our valued customers and employees. Our mobile storage solutions are designed to ensure accessibility for individuals with disabilities, and we strive to offer equal opportunity to all.

This accessibility policy outlines our commitment to complying with the Accessibility for Ontarians with Disabilities Act (AODA) and our ongoing efforts to enhance accessibility across our services and facilities. 

Providing Goods and Services to Individuals with Disabilities

We are committed to serving all our customers with excellence, including those with disabilities. Here's how we ensure accessibility in our interactions: 

Effective and respectful communication:
Our staff are trained to communicate clearly and respectfully, offering assistance and using plain language to ensure understanding.

Assistive devices:
We welcome and accommodate individuals using assistive devices, ensuring our staff are familiar with various types to provide appropriate assistance.

Service animals:
We gladly accommodate service animals in all public areas of our premises, with our staff trained to interact appropriately with customers with service animals.

Support persons:
We allow support persons to accompany individuals with disabilities and ensure that any applicable fees are charged for the supported individual's use of our services, not the support person. 

Notice of disruptions:
In the event of planned or unexpected disruptions to our services or facilities typically used by individuals with disabilities, we will provide notice via our website, on-site signage, or other reasonable methods, detailing the reason, expected duration, and any alternative options available.

Staff Training and Awareness

Store Your Bins provides comprehensive training to all employees and volunteers who interact with the public or develop our customer service practices. This training is offered promptly upon staff onboarding and includes: 

◉ An introduction to the AODA and its customer service standard requirements. 
◉ Familiarization with our accessibility policies and plans.
◉ Instruction on effective communication and interaction with individuals with various types of disabilities.
◉ Guidance on assisting individuals with disabilities who use assistive devices or require a service animal or support person.
◉ Procedures to follow when an individual with a disability encounters accessibility barriers when accessing our services.

Feedback and Continuous Improvement

We value your feedback on our accessibility practices. If you have comments or suggestions regarding our services for individuals with disabilities, please reach out via the contact information provided on our website. We will respond to your feedback in a timely manner.

Policy Modifications

We are committed to ensuring our policies uphold the dignity and independence of individuals with disabilities. Any modifications to this or other policies will consider the impact on accessibility, and we will remove or modify any practices that do not align with our accessibility goals.

Accessibility Across Our Organization

If you have questions about this policy or require clarification, please don't hesitate to contact us using the details provided on our website. We are dedicated to meeting and exceeding your expectations.

Multi-Year Accessibility Plan

In conjunction with this policy, Store Your Bins has developed a multi-year plan that outlines our strategies for identifying and removing barriers to accessibility. This plan is reviewed and updated at least once every five years and is available on our website.

Regular Policy Review

We will review and update this accessibility policy at least once every three years to ensure compliance with provincial legislation and to incorporate any necessary improvements.

Get in Touch

For more information or to request alternative formats of this document, please contact us:

Statement of Commitment to Accessibility

Store Your Bins is dedicated to creating an accessible and inclusive environment for all. We believe in integration and equal opportunity, striving to meet the needs of individuals with disabilities promptly. Our commitment extends to preventing and removing barriers and ensuring compliance with the AODA and the Human Rights Code.

Accessibility Features

We are proud to offer the following accessibility features at Store Your Bins:

[List specific accessibility features provided, such as accessible parking spaces, automatic doors, etc.] 

Emergency Evacuation Procedures

The safety of all individuals is our top priority during an emergency or disaster. Our emergency response plan includes procedures tailored to the unique needs of individuals with disabilities, ensuring their safe evacuation and providing any necessary assistance.

[Provide an overview of your emergency evacuation plan, detailing any specific procedures or resources in place to assist individuals with disabilities during an emergency.]

Accessible Formats and Communication Supports

Upon request, we provide accessible formats and communication supports for individuals with disabilities. Contact our office to discuss your specific needs, and we will work collaboratively to accommodate your requests.

Comprehensive Accessibility Training

In addition to our customer service training, Store Your Bins provides comprehensive accessibility training to all employees and volunteers. This training is integrated into our onboarding process and reinforced through regular staff engagements, ensuring a consistent understanding of accessibility across our organization.

Kiosks

While we do not currently utilize self-service kiosks, any future implementations will be fully accessible to all customers, complying with the AODA and the Integrated Accessibility Standards Regulation (IASR). 

  • Reviewed and updated: July 23rd, 2024
    Reviewed by: James Kang, Founder & President

Please note that this policy adheres to the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005, and we will continue to meet or exceed any future legislative requirements. 

Store Your Bins is committed to continuously improving accessibility for all, and we welcome your feedback on our practices.